European Contact Centre & Customer Service Awards - Cosmote evalue

Best Customer Service Team (Large)

Best BPO Partnership (Small) – Nespresso

Most Effective Improvement Initiative (Process & Technology)

Best Business Development Team

Most Effective Management of Peak Demand – Cosmote e-Value & DEDHE

Best Innovation in Customer Servise

Best Pan-European Contact Centre Operation

Most Effective Learning and Development Initiative

Silver Award for Outsourced Contact Center of the Year