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COSMOTE eValue: New European distinctions for COSMOTE’s Customer Service

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COSMOTE eValue: New European distinctions for COSMOTE’s Customer Service

Posted on by George Vasileiou

Gold award in the ‘Customer Experience Awards’ category and Silver award in the ‘Operational Excellence Awards’ category at the European Contact Center & Customer Service Awards (ECCCSAs)

Leading position in the customer relationship management sector

COSMOTE eValue, a member of OTE Group and Telekom, was distinguished for the 4th consecutive year at the European Contact Center & Customer Service Awards (ECCCSAs), the oldest and most important institution in Europe for the contact centre sector, with 2 awards that confirmed its innovative customer service practices. More specifically, during the award ceremony in London, COSMOTE eValue won the Gold Award in the ‘Customer Experience Awards’ category for the Most Effective Sales Approach, and the Silver Award in the ‘Operational Excellence Awards’ category for the Most Effective Improvement Initiative.

Since 2021, COSMOTE eValue has received a total of 11 awards at the ECCCSAs, for initiatives and innovations that create value for the customer experience, as well as for its Business Process Outsourcing (BPO) services.

COSMOTE e-Value is currently the largest contact centre in the Greek market, providing high-quality integrated services and has recorded growth of 38% in new projects over the past five years. Besides the needs of the OTE Group, it also serves projects for 80 brands in many different languages. Capitalising on its technological superiority, many years of experience, and the dynamism of its 6000 executives, COSMOTE eValue is the leader in the customer relationship management sector.

“These outstanding European distinctions once again prove our commitment to excellent customer service experiences in all contact with our customers. Successes such as these are tangible recognition of the dedication and passion of our people, who build relationships of trust. By steadily investing in our people and cutting-edge technologies, we will continue to develop and expand our services, and provide innovative solutions tailored to our customers’ needs”, stated Mr Athanasios Stratos, Chief Customer Operations Officer and CEO, COSMOTE eValue.

The European Contact Center & Customer Service Awards (ECCCSAs) are attended by multinational outsourcing companies and international brands with a presence in more than 40 countries worldwide. These awards recognise companies and organisations that pioneer the provision of exceptional services to their customers.

COSMOTE eValue: Asserting its position in the Greek market with a new brand image and a new identity

Posted on by George Vasileiou

Its vision is to be the top choice in customer relationship partners for any business

COSMOTE eValue, a member of the OTE Group and Telekom, the world’s leading telecommunications group, is redefining its market presence with a new brand image and corporate identity, confirming its leadership position and dynamic growth. With a new vision of being the top choice in customer relationship management for any business, COSMOTE eValue remains committed to excellent customer service.

With more than 25 years of experience and expertise, COSMOTE eValue is the No1 Customer Relationship Partner in Greece, with a 44%[1] market share of the Greek market and a steady growth rate in new projects annually. It also operates in Romania and Belgium, with more than 16 premises, 6,000 employees, and more than 80 clients from the public and private sectors.

“At COSMOTE eValue we have incorporated continuous improvement and growth into the core of our philosophy. We are constantly adapting our strategies to the needs and new realities of the market. With our new positioning, we are expanding our portfolio of services, maintaining the exceptional customer service experience we offer, while designing innovative solutions for every business”, stated Mr Athanasios Stratos, CEO of COSMOTE eValue in Greece and eValue International in Romania.

New motto: ‘Empowering Growth. Driving Value’

With ‘Empowering Growth. Driving Value’ as its motto, COSMOTE eValue is focusing its strategy on developing and continuously upgrading digitally innovative omni-channel and people-centred solutions, aimed at an excellent customer journey and a unique service experience. It is also focusing on creating new services that build long-term relationships of trust with customers, while at the same time contributing to business growth, achieving targeted business results, and creating alternative sources of income for its business customers. Its services include customer base analysis and expansion, comprehensive and tailored services, an upgraded customer experience, sales promotion, helpline support, market research, and operations consulting services.

It should be noted that eValue is the only Greek company on the international list of the World’s Most Ethical Companies® of the Ethisphere Institute for 2024.

Marking its repositioning in the market, COSMOTE eValue’s new image is reflected in the company’s revamped website.

[1] ICAP Sector Study, p. 75, February 2024.

Media Relations
OTE Group Corporate Communications and Sustainability
Tel. 210-6177566
Email: mediarelations@ote.gr

Corporate Communications Cosmote eValue
Tel. 210-8198800, 210-8198869
E-mail: communication@cosmote-evalue.gr

Cosmote eValue is included for the first time in the international list of “World’s Most Ethical Companies®”

Posted on by George Vasileiou

Cosmote eValue is the only company in Greece which has received the 2024 World’s Most Ethical Companies® recognition by Ethisphere, a global leader in defining and advancing the standards of ethical business practices.

Cosmote eValue is included in the Ethisphere Institute’s 2024 World’s Most Ethical Companies® list in recognition of its performance and commitment to business ethics, compliance and integrity. Cosmote eValue is the only company from Greece and one of the five integrated contact center service providers in the world to be named as one of the 2024 World’s Most Ethical Companies by the Ethisphere Institute. In 2024, 136 honorees were recognized spanning 20 countries and 44 industries.

“At Cosmote eValue we focus on providing high quality services, always through good ethical, compliance and governance practices. This distinction confirms our daily efforts to practice responsible business through sustainable development, that improves our social footprint and contributes to creating a better world for all.”, stated Mr. Athanasios Stratos the CEO of COSMOTE e-Value & e-Value International.

“We are proud that Cosmote eValue, with its performance and ethical and regulatory compliance practices has earned a place in the Ethisphere Institute’s international list,” said Mr Aris Dimitriadis, Executive Director Compliance, ERM & Insurance OTE Group, and added “OTE Group, with sustainable development at the heart of its business, improves continuously its environmental, social and corporate governance footprint through best practices”.

Grounded in Ethisphere’s proprietary Ethics Quotient®, the World’s Most Ethical Companies assessment process includes more than 240 questions on culture, environmental and social practices, ethics and compliance activities, governance, diversity, and initiatives that support a strong value chain. The process serves as an operating framework to capture and codify the leading practices of organizations across industries and around the globe.

“It’s always inspiring to recognize the World’s Most Ethical Companies®. Through the rigorous review process, we see the dedication of these organizations to continually improving their ethics, compliance, and governance practices to the benefit of all stakeholders.” said Ms. Erica Salmon Byrne, Chief Strategy Officer and Executive Chair of Ethisphere. “Companies that elevate best-in-class cultures of ethics and integrity set a standard for corporate citizenship for their peers and competitors to follow. Congratulations to COSMOTE eValue for achieving this honor and demonstrating that strong ethics is good business.”

About the Ethisphere Institute

The Ethisphere Institute® is a global leader in defining and advancing standards of ethical business practices that strengthen corporate brands, build trust in the marketplace, deliver business success. Ethisphere honors companies that stand out for their business ethics through its World’s Most Ethical Companies® recognition program, while also providing a community of industry experts through the Business Ethics Leadership Alliance (BELA).

Media Relations
OTE Group Corporate Communications and Sustainability
Tel. 210-6177566
Email: mediarelations@ote.gr

Corporate Communications Cosmote eValue
Tel. 210-8198800, 210-8198869
E-mail: communication@cosmote-evalue.gr

Kerameikos building

Posted on by do_admin

Recycling

The headquarters of COSMOTE e-Value are housed in a state-of-the-art “green” building in Kerameikos area based in Athens, in the context of the company’s constant attempt to offer its people the appropriate environment so as to work and evolve. 

https://www.youtube.com/watch?v=LwCJYjn-1TU

The fully reconstructed building accommodates approximately 1,200 employees that provide more than 50 customers-large businesses with comprehensive contact center services.
The building of a total area of 7,700 square meters is located in Kerameikos area. It possesses training rooms, a career center, meeting rooms and plenty of rest areas. The complex was erected in 1959, so as to initially house the OTE Computing Center. OTE Estate undertook and implemented its full renovation, by taking into consideration international standards and special requirements for the creation of a contact center.
The design of COSMOTE e-value building was implemented in an environmentally responsible manner, aiming at performance optimization in a series of indicators, such as energy consumption, water use, CO2 emissions, internal environment’s quality as well as resources management. Eventually, this building is among the seven in Greece that possess a LEED international certification at GOLD level, by the U.S. Green Building Council (USGBC).

COSMOTE e-Value: Αναπτυξιακή πορεία και δύο ευρωπαϊκές διακρίσεις για το μεγαλύτερο ελληνικό contact center

Posted on by George Vasileiou

Tις ανάγκες εξυπηρέτησης συνολικά άνω των 70 εταιρειών από διάφορους κλάδους της οικονομίας (τράπεζες, τηλεπικοινωνίες, ενέργεια, ασφάλειες κ.λπ.), κάλυψε πέρσι η CΟSMOTE e-Value, με το πελατολόγιό της να σημειώνει αύξηση 30%.

Χάρη στις κορυφαίες αυτές επιδόσεις και τη δυναμική αναπτυξιακή της πορεία, η εταιρεία τιμήθηκε με βραβείο Silver στην κατηγορία Outsourced Contact Center of the Year (Κέντρο Εξυπηρέτησης της Χρονιάς για Παροχή Υπηρεσιών σε Τρίτους), στο πλαίσιο των φετινών European Contact Center & Customer Service Awards, της πιο σημαντικής Ευρωπαϊκής διοργάνωσης για τον κλάδο των contact centers, διακρινόμενη μεταξύ εταιρειών από 26 ευρωπαϊκές χώρες.
Κατά τη διάρκεια μίας ιδιαίτερα απαιτητικής χρονιάς, η COSMOTE e-Value διαχειρίστηκε αποτελεσματικά την ραγδαία αύξηση της κίνησης κατά 40% σε όλα τα κανάλια εξυπηρέτησης, και πραγματοποίησε πάνω από 70 εκατ. επαφές με πελάτες, ανταποκρινόμενη με επιτυχία στις αυξημένες ανάγκες μεγάλων εταιρειών από την Ελλάδα και το εξωτερικό, καθώς και κρατικών φορέων.
«Είμαστε υπερήφανοι που βρισκόμαστε ανάμεσα στους καλύτερους της Ευρώπης. Όραμά μας είναι η COSMOTE e-Value να αποτελεί τον πιο αξιόπιστο συνεργάτη για όσους θέλουν να αναθέσουν σε τρίτο τις υπηρεσίες εξυπηρέτησης των πελατών τους, και την κορυφαία επιλογή για τη δημιουργία εξαιρετικών εμπειριών εξυπηρέτησης. Η πολύχρονη εμπειρία μας και η υψηλή τεχνογνωσία των ανθρώπων μας, μας επιτρέπουν να διαχειριστούμε κάθε έργο, όσο πολύπλοκο κι αν είναι», δήλωσε ο CEO της COSMOTE e-Value & e-Value International, κ. Θανάσης Στράτος.
Κορυφαία εταιρεία και στην εκπαίδευση των ανθρώπων της
Στο πλαίσιο των European Contact Center & Customer Service Awards 2021, η COSMOTE e-Value απέσπασε επίσης το χρυσό βραβείο στην κατηγορία Most Effective Learning and Development Initiative για το εκπαιδευτικό πρόγραμμα αλλαγής κουλτούρας και φιλοσοφίας, #asto_pano_mou.
«Στην COSMOTE e-Value παρέχουμε σύγχρονη και ολοκληρωμένη εκπαίδευση για την εξέλιξη των ανθρώπων μας. Επενδύουμε στη γνώση, σε νέες τεχνολογίες, σε soft skills, σε προγράμματα ανάπτυξης δεξιοτήτων. Γιατί θέλουμε οι άνθρωποί μας να έχουν ως πρώτη προτεραιότητα τον πελάτη, και να έχουν όλα τα εφόδια που χρειάζονται για να του προσφέρουν κορυφαία εμπειρία εξυπηρέτησης», σημείωσε σχετικά ο κ. Στράτος.
Η COSMOTE e-Value κατέχει ηγετική θέση στον χώρο των contact centers, με πάνω από 20 χρόνια εμπειρίας. Είναι μέλος του Ομίλου ΟΤΕ, ενώ από το 2014 έχει ιδρύσει την e-Value International στη Ρουμανία. Με 19 σύγχρονα κτίρια εγκαταστάσεων για τις λειτουργίες της σε 11 πόλεις, υπερσύγχρονη τεχνολογική υποδομή και πάνω από 7.000 καταρτισμένα στελέχη, προσφέρει όλο το φάσμα των υπηρεσιών εξυπηρέτησης πελατών, σε 24ωρη βάση, 365 μέρες το χρόνο, σε 16 γλώσσες.

Πληροφορίες
Υποδιεύθυνση Σχέσεων με τα ΜΜΕ
Εταιρική Επικοινωνία Ομίλου OTE
Τηλ. 210-6177566
Email: mediarelations@ote.gr

Πληροφορίες
Corporate Communications Cosmote e-Value
Τηλ. 210-8198800, 210-8198869
E-mail: communication@cosmote-evalue-experience.gr

COSMOTE e-Value: 3 awards at the Sales Excellence Awards 2017

Posted on by George Vasileiou

COSMOTE e-Value received significant distinctions at the Sales Excellence Awards 2017, by winning 3 awards, 2 Gold and 1 Bronze. With this triple win, COSMOTE e-Value is rewarded for setting the customers as first priority and for offering them a unique experience in every interaction.
COSMOTE e-Value won Gold awards for its sales training programs, which are implemented frequently so as to enhance the expertise of its people and, in the “Sales Channels” category, for the exceptional performance in telesales on behalf of its client Doctoranytime.gr. By putting customer and customer experience as top priorities, the Account Service Team of COSMOTE e-Value, was one of the strongest teams, winning a Bronze award for the service and satisfaction of its customers, in the “Innovation in Sales & “Client-Orientation” category.
“At COSMOTE e-Value, with 5,000 highly educated executives in the front line, we speak every day to the heart of the customer. Our distinctions in the Sales Excellence Awards constitute a motive so as to keep on trying to offer every customer separately a unique experience, in every interaction with him”, stressed the General Manager of COSMOTE e-Value, Mr. Amvrosios Kardaris.

The Sales Excellence Awards 2017 were held for 5th consecutive year by the Sales Institute in Greece (IPE) along with Boussias Communications. The ceremony was hosted at the Athens Concert Hall. The evaluation of the candidates was made by a judging committee, comprised of field professionals as well as University professors.
COSMOTE e-Value, member of ΟΤΕ Group, provides integrated services through Contact Center, over 18 years in South-East Europe, while from 2014 has founded e-Value International in Romania. 

With facilities in Athens and Xanthi, well developed technological infrastructure and over 5,000 highly educated executives, it offers a broad range of customer services, on a 24-hour basis, 365 days over the year.


Information 
Media Office
ΟΤΕ Group Corporate Communications
Τel. +30 210-6117434, +30 210-6177566
Fax. +30 210-6115825
E-mail: media-office@ote.gr


Information
Corporate Communication Cosmote e-Value 
Tel. +30 210-8198800, +30 210-8198869
E-mail: communication@cosmote-evalue-experience.gr