Its vision is to be the top choice in customer relationship partners for any business
COSMOTE eValue, a member of the OTE Group and Telekom, the world’s leading telecommunications group, is redefining its market presence with a new brand image and corporate identity, confirming its leadership position and dynamic growth. With a new vision of being the top choice in customer relationship management for any business, COSMOTE eValue remains committed to excellent customer service.
With more than 25 years of experience and expertise, COSMOTE eValue is the No1 Customer Relationship Partner in Greece, with a 44%[1] market share of the Greek market and a steady growth rate in new projects annually. It also operates in Romania and Belgium, with more than 16 premises, 6,000 employees, and more than 80 clients from the public and private sectors.
“At COSMOTE eValue we have incorporated continuous improvement and growth into the core of our philosophy. We are constantly adapting our strategies to the needs and new realities of the market. With our new positioning, we are expanding our portfolio of services, maintaining the exceptional customer service experience we offer, while designing innovative solutions for every business”, stated Mr Athanasios Stratos, CEO of COSMOTE eValue in Greece and eValue International in Romania.
New motto: ‘Empowering Growth. Driving Value’
With ‘Empowering Growth. Driving Value’ as its motto, COSMOTE eValue is focusing its strategy on developing and continuously upgrading digitally innovative omni-channel and people-centred solutions, aimed at an excellent customer journey and a unique service experience. It is also focusing on creating new services that build long-term relationships of trust with customers, while at the same time contributing to business growth, achieving targeted business results, and creating alternative sources of income for its business customers. Its services include customer base analysis and expansion, comprehensive and tailored services, an upgraded customer experience, sales promotion, helpline support, market research, and operations consulting services.
It should be noted that eValue is the only Greek company on the international list of the World’s Most Ethical Companies® of the Ethisphere Institute for 2024.
Marking its repositioning in the market, COSMOTE eValue’s new image is reflected in the company’s revamped website.
[1] ICAP Sector Study, p. 75, February 2024.
Media Relations
OTE Group Corporate Communications and Sustainability
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Corporate Communications Cosmote eValue
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E-mail: communication@cosmote-evalue.gr