CX Solutions

Optimize the Customer Journey in the digital era.

Discover the perfect combination of human empathy and technology at CX Journey.
Handling millions of customer care interactions annually, we recognize the importance of empathy and innovation focused on putting customers first.
Our innovative Customer Experience solutions combine talent with technology to help you create deep connections with customers that drive brand loyalty and optimize your business outcomes.
Effortless Customer Experience in every contact: Our approach is focused on providing an effortless experience, where every interaction seamlessly contributes to a positive customer journey.
Personalization: Our personalized solutions help you design, operate, and innovate your front office through the right blend of humans and technology. This results in adding value for your company and enables great CX and EX while dramatically reducing customer effort and cost.
Simplification, Automation and Omnichannel for Value Development: Taking advantage of innovative techniques, we specialize in evaluating and deploying intelligent process automation and operations. This goes beyond the traditional automation; it’s about orchestrating processes that simplify the customer experience, ensuring efficiency without compromising the personalized touch and the endless flow of an omnichannel journey.
Asto_Pano_Mou_Culture: We approach things differently, by introducing a cultural changing model. Pro-activeness, Accountability and Passion to meet our customers’ needs for today and for tomorrow with Empathy, Speed and Agility.

Elevate Your Growth Dynamics.

Achieve a competitive advantage by incorporating improved techniques, services and capabilities to deliver outstanding sales performance.
We lead you to new growth areas with speed, agility, CX analytics and customer centric approach, seeking for long-term collaboration and an augmented lifetime value.
Demand Generation Solutions: Identify, Engage and Transform your potential customers into revenue-generating opportunities using our solutions. We ensure that every customer turns into a potential sale.
Acquisition Strategy Models: Tailored Made end-to-end solutions for each industry and customer need (B2B, B2C) to boost sales conversion rates along with exceptional brand experience.
Sales Through Service: Exceptional customer service can also be an opportunity to drive sales. We focus on turning service interactions into profitable transactions, increasing both customer satisfaction and revenue.
Cross/Up Selling: Boost your sales and revenue by implementing Cross/Up Selling strategies to increase customer value and satisfaction. Our skilled agents are trained to identify and offer additional services, maximizing your customers’ purchase value.
E-commerce Support service: Our expert team ensures your online store is not just a platform but a thriving marketplace. Our solutions drive you to your business growth. Experience the next level of e-commerce success with our tailored service — because your customers deserve an exceptional online shopping journey.
Channel Management: Our approach to a unique and harmonized sales ecosystem ensures engagement, productivity, insights, customer satisfaction and value generation.
Sales Support: Our expert teams are dedicated to data analysis, crafting “best-fit” scenarios, organizing, monitoring, and adjusting list/contact strategy models. Utilize technological solutions like AI Automations and manage post-sales activities to enhance efficiency, shorten sales cycles, and elevate the Customer Journey.
Talented Sales Teams: Listening to each customer’s needs. A team committed to performance and delivering results.
Data Analytics: Creating an empowered strategy through innovative technological solutions. Strategy empowerment with innovative technological solutions.

Every challenge becomes an opportunity for customer satisfaction.

At Cosmote eValue, we understand that technology is very important pillar of your business. We offer enhanced Technical Support and Help Desk Services designed to keep your operations running smoothly.
Our team of highly skilled professionals provides timely and effective assistance, ensuring very rapid first contact resolution across all channels.
Whether it’s troubleshooting, system support, or guidance on best practices, we’re here to empower your business with the technical expertise it deserves.
24/7/365 Technical Assistance: Provide round-the-clock support to address technical issues and concerns, ensuring that businesses have access to help at any time.
Integrated phone, email, chat, video call and co-browsing capabilities help you provide your customers with the support they need, through their preferred method of communication.
Top Knowledge and expertise: Our team of technical support experts, remotely diagnose, analyze, and address, installation, operation, and service issues for several products and applications, with 24/7 availability, and multilingual communication skills, guarantee resolution from the first contact with each customer- (FCR/ first call resolution). Our proven methodology, supported by our sophisticated and user-friendly Knowledge base “AΘina”, helps our teams of experts concentrate in providing the best customer experience your customers deserve.
Troubleshooting and Issue Resolution: Diagnose and resolve technical problems efficiently, whether related to hardware, software, network, or system performance, minimizing downtime and disruptions.
Remote Technical Support: Offer remote assistance, enabling technical experts to access and resolve issues remotely, saving time and reducing the need for on-site visits, which is particularly valuable for businesses with distributed teams or remote workers.

Expertise in Back Office Support and seamless operations.

Attain Enterprise-Wide Efficiency Through Back-Office Outsourcing.
Streamline crucial back-office operations to enhance overall business performance.
By digitally integrating and linking all functional departments, your business can eliminate inefficient strategies and ensure uniform quality standards and results optimization.
Efficiency Enhancement: Cosmote eValue offers back-office operations, improving overall efficiency and reducing administrative burdens.
Quality Consistency: We ensure consistent and high-quality service across all functional areas by aligning and connecting back-office functions.
Cost Savings: Choosing our services can result in cost savings through streamlined processes and optimized physical and digital resource allocation.
Improved Collaboration: We facilitate improved collaboration among various departments promoting a unique working environment.
Incorporate Technology: Optimize our operations by using RPA (Robotic Process Automation) , WLA (Workload Automation) and NLP (Natural Language Processing) and reduce administrative errors, harmonize process across all channels, ensuring security of data processing and maximizing cost saving.

Committed to resolving past dues with empathy, integrity, and successful outcomes.

With a Team of high qualified account receivable experts, supported by analytics and flexible technological solutions, we accelerate customer contacts, payments and retain customer loyalty at the same time.
From the early to late stage of the collections cycle, we help companies establish a collection strategy to achieve outstanding results.
Our effective and customized strategy approach at segment level for a variety of industries utilizes analytics to understand intent and customer motivation to pay with the collection specific, dialer platform, scripts and effective workflows.
Our Account Settlement strategy helps companies analyze customer profile, data, behavior and causes of nonpayment, implementing a contingency payment plan with end-to-end accountability, until the loot payment is fulfilled.
Elevate your Collections strategy with our specialized team of Experts, dedicated to optimizing Account Receivables. We offer the power of Predictive Analytics Technology to forecast and enhance collection outcomes. We ensure precision in Settlements Management with our tailored solutions, offering efficiency and strategic control. Our comprehensive services redefine the landscape of Collections, delivering results that align with your unique needs.

“Where success is built on trust, expertise, and exceptional service.”

Keep existing customers loyal through a proactive, empathetic, CX human focused and data-driven approach. Focus on trusted and specialized experience our clients can depend on.
Our team of customer engagement experts react and respond to every communication, transforming key learnings into opportunities to optimize and evolve customer relationships.
Turn customers into ambassadors. The most valuable customers are those who already hold a deep affection for your brand. We assist you in gaining real customer loyalty, encouraging repeat business, and increasing revenue.
Elevated Loyalty: Existing customers bring in 80% more revenue than new ones. Utilize our digitally empowered solutions for customer retention and loyalty to address essential business objectives, enhance existing customer relationships, achieve attrition, and reach strong connections.
VIP Treatment: Cosmote eValue’s specialized service to elevate your customers experience to the highest standard. We ensure that your customers feel valued, heard, and truly appreciated. With us as your partner, every customer is a VIP, and we’re dedicated to providing them with unparalleled service and attention.